Hanoi announces Administrative Reform Index 2025
WVR - On the morning of March 31, the People's Committee of Hanoi held a conference to announce the results of the Administrative Reform Index 2025 and the Satisfaction Index of Public Administrative Services (SIPAS) for departments, equivalent agencies, and the People's Committees of communes and wards.
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| Chairman of the Hanoi People's Committee Vu Dai Thang presents certificates of merit to units ranked high in the administrative reform efforts of 2025. (Source: Nhan Dan Newpaper) |
According to the Hanoi Department of Home Affairs, the annual announcement of the Administrative Reform Index and SIPAS has become one of Hanoi's key activities, contributing to a comprehensive evaluation of the quality of governance and service of state administrative agencies.
Many indices increase compared to 2024
The Administrative Reform Index 2025 of the city is constructed based on criteria evaluated in a more quantifiable and realistic manner.
In this, compliance-based criteria have been reduced or omitted, replaced by criteria evaluating output results and content specific to Hanoi.
The average Administrative Reform Index for departments in 2025 is 92.20%, an increase of 5.65% compared to 2024. Notable are component indices such as Organizational Structure Reform (up 8.08%), and Leadership and Management (up 5.24%)...
Out of 16 departments evaluated, 11 achieved an A rating (accounting for 68.75%), indicating that many agencies have maintained good administrative discipline and proactively innovated.
Specifically, the Department of Home Affairs ranked first in the K=1.05 coefficient group with 98.05 points; the Department of Health led the K=1.02 group with 91.43 points; the Department of Justice with 92.56 points ranked first in the K=1 group.
At the bottom of the evaluation groups are the Management Board of the High-Tech Park and Industrial Zones, the Department of Culture and Sports, and the Department of Industry and Trade.
For the People's Committees of communes and wards, the 2025 results are high and relatively uniform. Among 126 communes and wards, 89 units achieved an A rating (70.63%), 37 units achieved a B rating, and none were rated C.
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| Deputy Secretary of the Hanoi Party Committee Nguyen Van Phong presents certificates of merit to agencies and units with high indices. (Source: Nhan Dan Newspaper) |
Specifically, for the People's Committees of wards: In Group I, O Cho Dua ward achieved the highest with 94.73 points; in Group II, Tay Ho ward ranked first with 93.94 points, achieving an A rating; Group III was led by Tung Thien ward, scoring 95.58 points.
For the People's Committees of communes: In Group I, O Dien commune scored the highest with 94.8 points; in Group II, Phuc Tho commune led with 94.34 points, and in Group III, Ung Hoa commune scored 94.59 points.
At the bottom of the commune and ward groups are Thanh Xuan ward, Nghia Do ward, Dinh Cong ward, Vinh Thanh commune, Chuong Duong commune, and Yen Xuan commune.
Emphasizing the responsibility of leaders
In his directive speech at the conference, Chairman of the Hanoi People's Committee Vu Dai Thang highly appreciated the achievements of the agencies and units. However, he also candidly pointed out that there are still some existing issues and limitations in administrative reform.
Among these, some agencies and units have not truly considered administrative reform as a key, breakthrough task; administrative discipline in some places is not strict; the situation of evading and shifting responsibility still exists; decentralization and delegation of authority are not synchronized or thorough; some initiatives and reform models have not been summarized and replicated in a timely manner.
To make Hanoi's administrative reform efforts more substantive and effective in the future, creating clear changes, Vu Dai Thang urged all levels and sectors to continue tightening administrative discipline, emphasizing the role and responsibility of leaders; closely linking the results of administrative reform with evaluation, classification, and commendation; and strictly handling cases of evasion and responsibility shifting that cause inconvenience to the public and businesses.
Agencies and units need to focus on implementing substantive reforms on core content axes; continue streamlining organizational structures, enhancing the quality of personnel; and promoting comprehensive, substantive digital transformation. Every task must have clearly defined output products, specific measurable targets, and clear completion deadlines.
Additionally, continue to strongly innovate management and operational methods towards being scientific, transparent, and effective; strictly implement the motto “Hanoi says it does – does it quickly, correctly, effectively, and thoroughly”; and fully grasp the requirements of “6 dare, 5 easy, 6 clear” (clear people, clear tasks, clear responsibility, clear progress, clear results, and clear authority).
Based on the 2025 Administrative Reform Index results, agencies and units need to seriously review, analyze, and comprehensively evaluate, thereby developing plans to improve the Administrative Reform Index for 2026 and subsequent years; ensuring that evaluations are substantive, objective, and linked to output results.
(Source: WVR/Nhan Dan Newspaper)
