Registration and revocation of user accounts of Vietnam National Single Window
WVR - Article 11, Chapter 2, Decree No. 85/2019/ND-CP dated November 14, 2019 regulates on the registration and revocation of user accounts of Vietnam National Single Window.
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| “Vietnam National Single Window” means the integrated information system for handling of customs procedures and other administrative procedures related to exports, imports and in-transit goods; and outbound, inbound and in-transit vehicles. (Source: VNA) |
1. Account registration for declarants:
a) Accounts are registered at https://vnsw.gov.vn;
b) If a declarant has been granted multiple accounts to access different specialized processing systems by supervisory ministries, the declarant may choose one of those accounts and register their information using Form No. 01 of the Appendix enclosed with this Decree;
c) If the declarant is not yet granted an account
The declarant shall register their information using Form No. 02 of Appendix I enclosed with this Decree.
The supervisory unit shall inspect the declarant’s information within 01 working day from the date of receipt of such information. The supervisory unit shall send an email to the declarant to request correction or supplement if the information is inadequate or inaccurate, or to reject the application and provide the explanation thereof, or to inform that the application has been accepted.
2. Account registration for officials of affiliates of supervisory ministries:
a) The supervisory ministry shall compile list of VNSW accounts to be granted, including full name, position, workplace and power to perform its functions on the VNSW, and send a written notice to the supervisory unit;
b) Within 03 working days from the date on which the supervisory ministry submitted a valid list of accounts to be granted, based on technical requirements for system security and safety assurance, the supervisory unit shall consider the number of accounts requested, grant accounts to the supervisory ministry and inform the default passwords and usernames to the supervisory ministry in writing. If the number of accounts granted is fewer than requested, the supervisory unit must provide a written explanation to the supervisory ministry.
3. Account registration for eligibility assessment bodies (“assessment bodies”)
Supervisory ministries shall compile and send lists of accounts to be granted to assessment bodies to the supervisory unit to have such accounts granted according to regulations of Clause 2 herein.
4. Locking user accounts
a) If an account needs to be locked, the declarant or supervisory ministries shall send the account’s information, reason for locking and requested locking date to the supervisory unit no later than 05 days from the date of such request in writing.
b) In case of an emergency that compromises data security or safety, the user or supervisory ministries shall notify the supervisory unit via telephone or email to have the account locked by the supervisory unit immediately. The supervisory unit shall inform the declarant or supervisory ministries in writing or via email or telephone no later than 05 working hours from the time the account is locked.
c) If the supervisory unit detects a risk to data security or safety, it shall lock the account at once and inform the declarant and supervisory ministries immediately after the locking is completed.
5. Activation of locked accounts
a) To resume using a locked account, the declarant or supervisory ministries shall send a written request which includes the account’s information, reason for activation and requested activation date to the supervisory unit.
b) The supervisory unit shall activate the locked account at the requested time mentioned in Point a herein. In case the requested time is earlier than the time of receipt of the activation request, or the requested time is 01 day after the time of receipt of the activation request or sooner, the account shall be activated 01 working day after the time of receipt of the activation request.
6. Account revocation
An account will be revoked by the supervisory unit if:
a) The declarant or assessment body requests their/its account be revoked in writing;
b) A supervisory ministry announces dissolution, bankruptcy or termination or suspension of operation of the declarant or assessment body;
c) A supervisory ministry sends a notice of revocation of the account granted to an official, public employee or another entity authorized to access the VNSW by supervisory ministries;
d) Other cases as prescribed by law
The person requesting account revocation must send a written request which includes the account’s information, reason for revocation and revocation time to the supervisory unit; for dissolution, bankruptcy or termination or suspension of operation of the declarant or assessment body, the time of dissolution, bankruptcy or termination or suspension of operation must be specified.
The supervisory unit shall revoke the account and send a notice of such action to the requester no later than 03 working days from the date of receipt of the revocation request.
7. Account management
a) Responsibilities of users
Ensure safety and confidentiality of the account granted to access the VNSW. Promptly inform the supervisory unit in case of loss or divulgence of the account’s information, which might compromise data safety or security.
b) Responsibilities of supervisory ministries
Manage use of VNSW accounts of officials, public employees and assessment bodies; promptly notify the supervisory unit of any change to user or account’s information, dissolution, bankruptcy, termination or suspension of operation or revocation of the designation decision of assessment bodies.
