WB aids Can Tho in improving citizens" participation in public services: Workshop
On January 16, the World Bank (WB) hosted a workshop in the Mekong Delta city of Can Tho, seeking measures to boost citizens' participation in the planning, design, and implementation of public services through digital technology.
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In Can Tho, WB-funded public investment projects are being implemented in various sectors such as healthcare, irrigation, agriculture, urban development, and transport.
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| A corner of Can Tho (Photo: biodata. vn). |
At the event, Duong Tan Hien, Vice Chairman of the municipal People's Committee, said at a January 6 workshop, co-organized by the local authorities and the bank, the former selected specific areas that require support and proposed them to the latter and sponsors for review. These areas focus on reforms in the city's public financial management system in the coming period, to achieve efficiency, transparency, and sustainable development.
Tran Thi Phuong Mai, a WB senior expert in financial management, said citizens' participation in the planning, design, and implementation of public services will bring about high efficiency and consensus. The involvement has three levels information provision, consultation, and engagement. Citizens participate when they are given the opportunity and necessary resources to collaborate in various stages of the policy cycle, as well as in the design and delivery of services.
Tran Thi Lan Huong, a WB senior expert in public administration, suggested that Can Tho continue deploying and effectively utilizing online public service software and social media channels to listen to and collect feedback from people quickly and accurately. Therefore, interfaces must be user-friendly.
Participating experts recommended the city have initiatives for open data, like sharing non-sensitive data about services for citizens to analyze and provide opinions and creating conditions for research projects and universities to explore the best use of non-sensitive data.
Can Tho City was also advised to monitor the quality of public services and present citizens' feedback and the administration's actions through publicly accessible dashboards, among other affairs.
(Source: VNA)
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